Scout is for teens (ages 12-17) and young adults (ages 18-26) interested in building resilience and managing their everyday mental health. Scout also is for caregivers (parents or guardians) looking for tools to support their loved ones.
Does Scout accept insurance?
Scout does not accept insurance. Please review our pricing or fill out our organization/enterprise form to review pricing.
What happens if a participant on Scout mentions thoughts of self-hate, self-harm, or suicidality?
Scout follows standard protocols for such situations with an escalation pathway that directs those in need of immediate support to the best resources available to them. During Scout guide hours (M-F 9am-5pm PST), participants will be directed to call 988 if in immediate danger, reach out to their provider, their caregiver, and/or the National Suicide Hotline. After-hours, participants receive an automated response directing them to follow the recommendations above. Scout guides always follow up with the participants to make sure they’ve received the support they needed.
Have a question that wasn’t addressed here?
Reach out to the Scout team at scout@sutterhealth.org with any questions. We’d love to hear from you!
Do young people and caregivers have to join Scout together?
No, teen, young adult, and caregiver profiles are completely separate. Youth and caregivers have the ability to sign up on their own and will receive content that is relevant for them.
What data is actively shared between the youth and parent or caregiver profiles on Scout by Sutter Health?
None! The youth and caregiver profiles are different entities to allow each individual full ownership of their experience. This means that caregivers will not be able to see answers provided by youth, unless the loved one shares directly with them. All caregiver activity is also confidential and not shared with youth.
Do you need a mental health diagnosis to enroll?
To participate in Scout you do not need to have a mental health diagnosis. Keep in mind that Scout is a non-clinical experience, so if you are in urgent need of mental health support, we recommend you reach out to your healthcare provider or reach out to the Suicide and Crisis Lifeline at 988.
Can Scout replace my child’s doctor or regular treatment?
No, Scout is not intended to replace your regular healthcare or mental healthcare. Though the materials and activities on Scout have been clinically validated by Sutter Health network medical professionals, the experience has been designed to support you in a non-clinical way by providing information and activities that can help you build skills to build resilience and self-manage your mental health in your everyday life.
Please note that you may participate in the Scout experience whether you are currently engaged with a medical provider, taking medications or doing neither of those things. Scout is here to support you wherever you are in your journey.
Who are the Scout guides?
Youth and caregivers are connected to non-clinical navigators, that we call “Scout guides.” Guides create a warm, friendly, and personable experience on Scout. The guides are non-clinical and are not meant to replace the care of a formal clinician or provider.
No, Scout is not an app. Scout is a mobile and web-friendly virtual experience protected by a secure login. Every week, you will receive check-ins, personalized content and activities that you can complete directly from your phone or computer.
Is Scout offered in other languages?
Scout is currently available in English with a Spanish translation complete for launch by the end of 2022. Scout can be made available in multiple languages based on need and resources.
What is Scout's approach to verifying user identity, and to obtaining user consent (and if required, parent/caregiver consent)?
Scout has an End User Agreement at enrollment to share how data is stored and used, and related privacy considerations. All youth under the age of 18 must get parent/caregiver consent before enrolling in Scout. This is accomplished by capturing the youth’s birthday and ensuring that they have appropriate approvals before completing enrollment.
